Processing & Shipping
Immediately after placing an order on our site, you will receive an automated confirmation email containing your order number. Processing time is usually 1-2 business days for orders placed on a weekday, and barring any special orders, you can expect your order to ship within that time frame as well. Once your order has shipped, another automated email will be sent confirming shipment and containing a link to your shipment’s tracking number. In the case that our shipping provider’s system has not yet updated and the tracking number you’ve been provided with is showing an error, we are happy to look up your order manually. Please write to us at firstname.lastname@example.org, for an update on the status of your shipment.
Free shipping is applied automatically at checkout to all orders to the contiguous US states over $150.
Our warehouse is located in Valley Cottage, NY.
As much as we at Healthlighting.com wish for all of our customers to be 100% satisfied with their purchases, if for some reason our products do not meet your expectations, we apologize in advance and wish to work with you to rectify the matter as soon as possible. Please read the following carefully.
Healthlighting.com warranties its products to be free of defects in parts and workmanship. Any product found defective may be returned to Healthlighting.com with proof of purchase for replacement or repair within 30 days.
Upon Receipt of your Order:
Goods must be carefully inspected upon delivery. Any claim for damages or shortages must be made within 7 days of receipt of merchandise.
* If you are not satisfied with your purchase, Healthlighting.com will allow you 30 days from order date in which to return your merchandise.
* Returns of merchandise can only be accepted with an R.G.A. number (return guaranteed authorization).
* Returned products will be accepted only in original inner and outer package and with original receipt of order.
* Freight in this case will be at customer's charge. In the case that the order was inadequately filled, then Healthlighting.com will pay for the return of the order.
*Please note that the average life listed for our bulbs is only an average: some bulbs may outlast the average, while others may not last for the listed hours.
Disclaimer: Healthlighting.com reserves the right to determine the level of condition of item returned after inspection.